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Help
FAQs

Frequently Asked Questions

1. Why Order From Abletrophies.com?

We are professional engravers of Marble Awards, Crystal Awards, Glass Awards, and many other types of custom made awards for over 30 years. Quality, customer service, and on time delivery are the trademarks that define our business. Feel free to phone us toll free at 1-866-313-2253 to speak with one of our customer service representatives, to get a feel for our company, and ask any questions you might have. Our many repeat customers over the years have told us that our organized manner, effective and courteous service is what has made them to return to us each year for their awards. Your organization's order history, and artwork is saved over the years in order for us to help you keep organized from year to year with your awards. Basically, being able to view our large selection of awards from the comfort of your computer, viewing artwork proofs before ordering, and being assured of our long standing commitment to quality and on time delivery are the reasons many of our customers keep coming back to us.

2. How May I Contact Abletrophies.com?

You may reach us at sales@ablerecognition.com,
toll free at 1-866-313-ABLE (1-866-313-2253),
by fax at 1-250-758-5192,
or at our mailing address listed below.

Able Trophies
#13-1925 Bowen Rd.
Nanaimo, BC
V9S 1H1 Canada

3. Will I Have to Pay Sales Tax?

If you are placing your order from the US, you will not have to pay sales tax. If you are ordering from Canada, you will have to pay PST on your order, and GST on your order plus shipping. If you are in a Canadian province that charges HST, it will show up as GST and PST, where the PST amount will be the remainder of your province's HST rate on your order cost. Canada:

4. Is it Safe to Order Online From Abletrophies.com?

Absolutley. Our online payment system uses the very latest in security, using Verified by Visa and Mastercard Securecard programs. However, if you feel unsure, feel free to phone us toll free 1-866-313-2253 and you can order over the phone. Either way, you can shop with confidence at Abletrophies.com

5. Do You Ship to APO/FPO Addresses?

Yes, we do.

6. How Do I Place an Online Order?

You may click here to reach our online catalog, or use the links in our left hand menu to browse our product line. When you have decided on what you would like to purchase, fill in the form fields on that product page with all of your personalization options and add it to your shopping cart, where you will be taken through our five step checkout process.

7. Are There Other Ways to Place an Order?

Please see our How To Order Our Services page to learn about how to fax an order, email, or call an order into us.

8. How much does shipping cost?

Shipping cost is dependent on several variables, namely order size, destination, and delivery speed. If you are ordering using our UPS shipping account, one of the steps in our five step order process is choosing your shipping method. You will be given a choice of shipping services with a cost based on your order size and destination. You may also choose to use your own shipping account and provider. We will gladly assist you in this.

9. Will I Be Able to Track My Order?

If you are ordering using our UPS shipping account, order tracking is currently available on the UPS web site (click here). We are working on integrating UPS Order Tracking into our web site.

If you are using your own shipping account with a shipper other than UPS, Abletrophies.com is unable to guarantee that order tracking will be available.

10. What if I Have a Question Regarding My Order?

You may contact us with any questions at sales@ablerecognition.com,
toll free at 1-866-313-ABLE (1-866-313-2253),
or by fax at 1-250-758-5192.

11. Will My Order Be Assembled?

All orders from Abletrophies.com come completely pre-assembled and ready to present out of the box.

12. May I Make Changes on My Order After it is Placed?

You may make changes on your order until the personalization process has begun, after this point, you will be required to cover any costs incurred for products rendered non-reusable as a result of non-reversible customization.

13. How May I Contact Customer Service?

You may reach us at service@ablerecognition.com,
toll free at 1-866-313-ABLE (1-866-313-2253),
by fax at 1-250-758-5192,
or at our mailing address listed below.

Able Trophies
#13-1925 Bowen Rd.
Nanaimo, BC
V9S 1H1 Canada

14. How Much Does Engraving or Imprinting Cost?

Engraving or imprinting is included in all product costs, unless otherwise noted. There may be a logo set up charge for logos or images that are not in our system. Depending on compatibility of the file format sent to us ( click here for engraving and graphics information ).

15. What is Your Processing Time?

Our processing time depends on the type of product being ordered and is listed on each individual product page. The time shown is the the number of business days required for production from the point of the art approval being approved.

16. What about returns?

Abletrophies.com will accept returns on products in new condition which have not been altered by a non-reversible personalization process.

17. May I see a proof of the artwork before it is engraved or imprinted?

Abletrophies.com will always send you an artwork proof for approval before going ahead with the personalization of any order.

18. Do You Offer Custom Items? What Types of Computer Formats Do You Accept?

Yes, we do custom awards. Please just send us your idea, and we can have a mock award created for you. We prefer to receive the following vector image formats: (plt, png, cdr, eps). We accept all standard bitmap image formats (jpg, gif, bmp, tif, etc.), but depending on quality, we sometimes charge a logo set up charge for converting these formats to a vector image format.